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As per the Packaged Commodities Rules, 2011 under the Legal Metrology Act, obliterating, smudging or altering the retail sale price indicated by manufacturer/packer/importer on the package or label is not allowed (making alterations due to change in GST rates is allowed as an exception ). Charging more than the maximum retail price (MRP), selling less weight than what is claimed, packaging in non-standard weights, missing mandatory information on the labels, use of altered weights — are all ways in which many consumers could be cheated in their day-to-day transactions. The Legal Metrology Act, 2009 lays down rules for packaging and selling of commodities.To fix the responsibility on companies that violate the provisions, the Act calls for nomination of a separate director to deal with matters relating to the Act and to be made responsible for transgressions.So, if you have a grievance, you can first approach the shopkeeper/seller or manufacturer.Upgraded plans get private inboxes at private domains unique to your account, Web and API access, permanent storage for incoming email, and high daily limits.Nancy is a writer and editor living in Washington DC.Also, thanks to this, companies cannot resort to reducing the grammage to compensate for cost escalations, without customers realising it.Only products up to ₹10 can come in non-standard sizes.
But even then, an unbridled variation is not allowed. For instance, if an item has a declared quantity of 500 to 1000 g or ml, the maximum permissible excess or deficiency is only 15g or ml.Beyond this, the consumer forums at the district/state/national level could help resolve the problem.At any stage, the National Consumer Helpline can be approached for information, advice or guidance at 18 (toll free number).You could be a victim of this when buying unpacked goods.To detect frauds, government-approved testing centres to verify the weights and measures made in the country as well as the imported ones are operational.