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Administrators - There is only 1 main Administrator who can make global setting changes such as adding Operators, Departments, Customization, and run Reports. Operators - can only chat, receive click-to-call requests, but cannot make global setting changes.

After you create an account, you have instant access to all of Zendesk Chat’s features for 30 days.

If you choose not to upgrade during the trial period, you will be automatically downgraded to the free Lite package.

Most of the features and additional agents you added will be automatically disabled at this point.

Video visits using Live Health Online Psychology are per visit with a psychologist and per visit with a therapist, again the cost per visit maybe less depending on your health plan.

Conversations from these channels will be funnelled into the Message dashboard for your agents to manage and respond to at scale.Yes, we firmly believe you should only pay for software once you are convinced of its value.The best way to ensure that Zendesk Chat is the best fit for your organization is through our full-featured 30-day trial.If you choose to upgrade later, the disabled features and agents can be re-enabled again. Live Chat is one of the best ways to grow a fledgling business, and one of our missions is to make Live Chat available to everyone.However, the feature set for the Lite package is limited.

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Zendesk SSO relies on a technology called JSON Web Token (JWT) or Security Assertion Markup Language (SAML) for securing the exchange of user authentication data.