Live chat no credit card needed
Why did we put the live chat card detail request feature on the roadmap at Triptease?Our latest update is designed to help guests send you their credit card information, without needing to leave the Front Desk conversation.We don’t expect it to replace normal conversions through the booking engine at all.What was the biggest challenge you faced when building the request card details feature?The hardest thing was working out how to get card details from the guest to hotelier without Triptease ever seeing them.That’s how secure we’ve had to be in this process - we don’t even see the card information ourselves.This means one less barrier to booking for the guest.It also means hoteliers can be safe in the knowledge that they’re PCI compliant.
Not only can chat help increase your own customer support experience it can help drive sales directly from your website.
A seamless, attentive, personal booking service for every guest chatting via Front Desk live chat, and peace of mind for hoteliers.
We thought we’d hand over to Thomas, our Front Desk Product Manager, to talk you through exactly how we got here.
This enables you to modify the chat system to match your own websites branding and design.
Add extra levels of security for your users by enabling SSL encryption with our Business live chat packages.
A recent Global Consumer Trend study found that 90% of customers consider live chat helpful while an survey found that 63% were more likely to return to a website that offers live chat.