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Clipper will waive this fee if you purchase your card online and sign up for Autoload at the time of purchase only.
If you purchase a card at a Muni Metro or Golden Gate Ferry ticket machine or a SMART fare machine, you will need to load a minimum amount of value to your new card.
When you use your Clipper card with either a transit pass or cash value, a single or double beep will indicate the correct fare has been deducted or that a valid pass or transfer has been found.
Each time you pay your fare with cash, the card reader displays the fare deducted and shows how much you have left.
Once a product is loaded onto the card, it cannot be converted or exchanged for another product.
You do not need to add value to set up Autoload for cash value or BART High Value Discount tickets.
If you are setting up Autoload for cash value or BART High Value Discount tickets, Clipper won't charge your credit card or bank account until you tag your Clipper card to a card reader and load the value.
Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder.
To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). If you add value to your card at a retailer, Clipper Customer Service Center, ticket office, ticket machine or Clipper Add Value Machine, your value is immediately available to use.
Clipper charges a $5 administrative fee for processing a refund request; if your card does not have at least $5 in value on it, we cannot process your refund request.